Crucial Conversations

I just finished listening to:

Patterson, Kerry, and Joseph Grenny. Crucial Conversations Tools for Talking When Stakes Are High, Second Edition. 2 edition. New York: Business, 2011.


There were many helpful suggestions in the book. Here are some questions I need to ask myself during crucial conversations:

  • What do I really want?
  • Am I engaged in silence, violence, or dialogue?
  • How can I make this conversation safe?
  • What stories am I telling myself about this person that are skewing my perspective?
  • What is the common ground we share on this topic?

Perhaps you have read it, or another book similar to it. What would you add?